Refund policy
Last updated: September 17, 2026
We want every Artdumax order to arrive as expected. Eligibility depends on whether an item is personalized.
Personalized products
Personalized and made-to-order products cannot be returned for a preference change, incorrect customer-provided details, or a change of mind. If an item arrives damaged, defective, or different from the submitted customization, contact us within 7 days of delivery with the order number and clear photos. After review, we will arrange an appropriate replacement or refund.
Non-personalized products
Contact us within 30 days of delivery before returning an eligible non-personalized item. It must be unused and in original condition and packaging. We will provide instructions after confirming eligibility.
Changes, cancellations, and refunds
Email us promptly to request a change or cancellation. Once production begins, a personalized order may no longer be changed or cancelled. Approved refunds are issued to the original payment method. Allow up to 10 business days after approval for processing, plus any time required by your payment provider.
Contact
Email support@artdumax.com with your order number and supporting photos when relevant.
Business information
Jiangxi Huoyan Jinxin Trading Co., Ltd.
Room 706, Building B3, Nanchang Wanda Center, No. 1000 Fenghuang Middle Avenue, Honggutan District, Nanchang, Jiangxi, China
Email: support@artdumax.com