Frequently Asked Questions

How do I personalize an ornament?

Complete the fields displayed on the product page. Options differ by design, so review every selection before adding it to your cart.

Can I change an order?

Email us promptly. Changes and cancellations are not guaranteed after production begins.

When will it arrive?

See our Shipping Policy for processing and delivery estimates.

What if it arrives damaged or incorrect?

Contact us with the order number and clear photos. See our Refund Policy.

How do I contact you?

Email support@artdumax.com.